Policies

CARING FOR YOUR PET(S): This document is an agreement between FootPrints & PawPrints and the Client. FootPrints & PawPrints and its representatives (Independent Contractor(s) or employee(s)) will be, from now on, referred to as the “Pet Care Provider.” The Pet Care Provider and Client agree to the following terms and conditions. Pet Care Provider is authorized to perform care and services as outlined in this agreement. The terms of this agreement shall apply to any pets owned by Client, including any new pets that the Client obtains on or after the date this document is executed. To ensure that you, the Client, are covered under the liability policy of this company, all reservations must be made through the company. If you make the reservation with your pet care provider, you must confirm with the company via email or phone that we have your reservation secured in our scheduling system. Failure of your Pet Care Provider to relay a reservation to the company would result in a breach of contract between the company and the Pet Care Provider. Pet Care Provider agrees to provide the services stated in this agreement in a reliable, caring, and trustworthy manner. Considering these services and as an express condition, Client expressly waives and relinquishes any claims Pet Care Provider except for those caused by Pet Care Provider. If a medical emergency arises, Pet Care Provider will make every effort to contact the Client before seeking medical treatment for the pet(s). However, suppose time is of the essence, or Pet Care Provider cannot reach the Client. In that case, the Client authorizes Pet Care Provider to take the pet(s) to the nearest veterinary hospital for treatment. Client agrees to reimburse Pet Care Provider for all services rendered to the pet(s) should such a medical emergency arise. Client releases Pet Care Provider from any and all transportation, treatment, and expenses liabilities. The client is responsible for making sure that all of the client’s pets have received all current required and recommended vaccinations required by the State of Texas and the City of Garland. Suppose Pet Care Provider or a third party (another pet or person) is bitten or injured by the Client’s pet(s). In that case, the Client agrees to pay all medical expenses, costs, and lost wages incurred by Pet Care Provider or third-party due to such injury. Client agrees to indemnify, hold harmless, and defend Pet Care Provider in case of a claim by any person injured by Client’s pet. Pet Care Provider is not responsible nor will be held liable for any veterinary expenses incurred on pet(s) during or after the pet(s) stay with Pet Care Provider. With the interaction of pet(s), there is always a chance of injury and the possibility of infectious disease being passed between animals. The client assumes all risk of injury or illness to the client’s pet(s) during or after the boarding and pet care of the client’s pet(s) by Pet Care Provider. Pet Care Provider shall not be responsible for any damage to property owned by Client or third parties unless a negligent act of Pet Care Provider causes such harm. This includes, but is not limited to, water leaks or matters involving electrical systems. If pets have full access to a backyard, it is only sometimes guaranteed to be 100% secure. Pet Care Provider does not accept responsibility or liability for any customer’s pets that escape, are injured, or become lost, fatal, or otherwise when pets are left out or given access to a fenced-in area. This includes electronic, wood, metal, or any other fence type. All dogs must be on a leash when Pet Care Provider takes care of pets on walks/trips to the park. Pet Care Provider cannot be held liable for any damages to property or pets if the client allows any other person, whether it’s a neighbor, friend, family member, or another person, to enter the home during the time the Pet Care Provider is caring for the Client’s pet(s). Pet Care Provider is only liable for any damages. If the Client allows access to someone other than the Pet Care Provider during the duration of the Pet Care Provider’s job, the Client must notify the office and the Pet Care Provider. Pet Care Provider will not be liable for any loss or damage if Client’s home is burglarized. The client agrees that they will secure the house before leaving and will provide Pet Care Provider with written instructions on how to secure the home properly. The Client's sole responsibility is to ensure that their home and yard are “pet-proof.” Pet Care Provider will not be responsible for any furniture damage or other damage caused to the house by the pet unless due to negligence of Pet Care Provider. Pet Care Provider is not liable for pets that are left outside or may escape from the client’s property when Pet Care Provider is not in attendance – for example; client’s who use doggie doors or pets who live and stay outside at all times. Pet Care Provider should not be liable for the injury, disappearance, death, or fines of any pet that escapes the property unless the pet was able to run due to the negligence of the Pet Care Provider. In inclement weather or natural disaster, Pet Care Provider will use their best judgment in caring for the Client’s pet(s) and home but will not be held responsible for any damage to the Client’s home or injury to the Client’s pet arising from such decision. Client affirms that by entering into this agreement, Pet Care Provider is expressly authorized to accept all future telephone, online, or email reservations, and Client’s requested Pet Care Provider may enter Client’s home without additional signed contracts or written authorizations. If you have any questions at all, don’t hesitate to give us a call at (972) 955-4115